surfers Platform Privacy Notice

This page describes what we collect when you use surfers and how we keep that data protected. We take your privacy seriously and handle all personal information in compliance with applicable data-protection law. When you create an account on surfers, register for tournaments, deposit funds, or access our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, and esports markets, we collect certain information to operate the platform securely.

We collect only what is necessary to verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and deliver our service reliably. Your data is encrypted and stored on secure servers. We do not sell your personal information to third parties. We share data with payment processors and legal authorities only when required by law.

This notice outlines our data practices, your rights, and how you can contact us with privacy questions.

What We Collect on surfers

We collect your full name, email address, phone number, and date of birth when you create a surfers account. For account verification, we require a government-issued ID and address proof (such as a utility bill or bank statement). We collect this information to confirm your identity and ensure compliance with local regulations across our service areas, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

When you deposit or withdraw funds on surfers, we record the amount, payment method, transaction date, and time. We do not store your full credit-card or bank-account details—payment processors handle that securely. When you play games, we track your session history including game type, stake amount, and outcome. This data helps us resolve disputes and investigate account issues.

How We Use Your Data on surfers

We use your personal information to operate surfers, process your payments, verify your age and identity, and fulfill legal obligations. Your session history is used to provide you with account summaries and to investigate complaints. Your email address and phone number are used to send you account notifications, deposit confirmations, and withdrawal updates. You may opt out of promotional emails but will continue to receive transaction-related messages.

Third-Party Data Processors and Our surfers Service Partners

We work with payment processors to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank-transfer deposits and withdrawals. These processors have their own privacy policies and data-handling practices. We share only the minimum information needed—your name, email, and transaction details—to complete your request. Payment processors are contractually obligated to protect your data and never use it for marketing.

Our servers may be located outside your jurisdiction. By using surfers, you acknowledge that your data may be transferred to, stored in, and processed outside Indonesia. We ensure all data transfers comply with applicable privacy law and are protected by contractual safeguards. If you have concerns about international data transfers, contact our support team before creating an account.

Legal and Regulatory Obligations

We may be required by law or regulation to share your information with government agencies, tax authorities, or law-enforcement bodies. We comply with these requests and will not notify you unless permitted by law. We keep audit records of all data access and sharing to maintain accountability on surfers.

Your Rights Regarding Your surfers Data

You have the right to access, correct, or delete your personal information held by surfers. You may request a copy of your data in a portable format. To exercise these rights, contact our support team via email or live chat. We will respond within the timeframe specified by applicable data-protection law—typically 30 days. If we cannot fulfill a request (for example, because we must retain data for regulatory compliance), we will explain the reason.

You also have the right to withdraw your consent for us to process your data. If you withdraw consent, we may not be able to operate your surfers account or process payments. You can close your account at any time via your account settings. Upon closure, we will retain your transaction history for regulatory purposes but will delete other personal information unless required by law to keep it longer.

Cookies and Tracking Technologies on surfers

We use cookies and similar technologies to recognize you when you log in to surfers, remember your preferences, and improve platform performance. These cookies do not track you across other websites. You can disable cookies in your browser settings, but this may affect your surfers experience. We do not use cookies to build profiles for behavioral advertising.

Our analytics provider may use cookies to measure how you interact with surfers—for example, which games you view and how long you spend on each page. This helps us understand our user base and fix technical issues. Analytics data is anonymized and does not identify you personally.

We protect your personal data using encryption, limit access to authorized staff, and never sell your information to advertisers or third-party marketers.

Data Retention on Our surfers Platform

We retain your account information for as long as your account is active. After account closure, we keep transaction records for at least five years to comply with tax and anti-money-laundering law. Session history is retained for one year after your last activity on surfers. Your ID and address proof are retained as long as needed to satisfy regulatory requirements—typically at least five years. You cannot request deletion of transaction records if they are required by law.

Children and surfers Privacy

Our services are not designed for users under 18 years old. We do not knowingly collect personal information from children. If we discover that a child has registered on surfers, we will close the account and delete their data immediately. If you believe a child has created an account, please contact our support team right away.

Contact Us About Your surfers Privacy

If you have questions about how we handle your data, how we use cookies, or how to exercise your privacy rights on surfers, our support team is available via email and live chat. Response times are typically within one business day for email and within minutes to several hours for live chat depending on demand. You can also write to us by mail using the contact address displayed in your account dashboard.

We take privacy complaints seriously. If you believe we have violated your privacy rights, you may file a formal complaint with our support team. We will investigate and respond within 30 days. If you remain unsatisfied, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.

Updates to This surfers Privacy Notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email. Continued use of surfers after any update constitutes your acceptance of the updated notice. If you do not agree with a change, you may close your account.

Our commitment to protecting your privacy on surfers remains constant. We will always handle your personal information transparently, securely, and in accordance with the highest standards of data protection. Thank you for trusting us with your information.