surfersTerms of Use

When you open an account on surfers, you agree to the terms set out in this document. We operate an online gaming and sportsbook platform serving users in supported jurisdictions across Indonesia and neighbouring regions. Our platform provides access to slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), esports markets (Mobile Legends, Free Fire, PUBG Mobile), and football coverage (Liga 1, Piala AFF, Champions League, Premier League).

We accept deposits and withdrawals using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Account verification is required before real-money play and takes approximately one business day. Our support team is available via email and live chat to answer questions about account management, payment methods, and platform rules.

This page outlines your rights and obligations when you use surfers, how we handle disputes, and the jurisdiction restrictions that apply to our service.

Account Opening and Eligibility on surfers

To create an account on surfers, you must be at least 18 years old and provide accurate personal information including your full name, email address, phone number, and date of birth. We require a valid government-issued ID and address proof for account verification. Our verification process typically takes one business day. Once verified, your account is fully activated and you can deposit funds and begin playing.

We do not permit multiple accounts under the same person. If we discover duplicate accounts, we reserve the right to suspend or close them and withhold any associated funds pending investigation. Your account is personal and non-transferable. You are responsible for maintaining the confidentiality of your password and for all activity conducted under your account.

Deposits, Withdrawals, and Our surfers Payment Policy

We process deposits immediately upon confirmation of your payment method. Supported options include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We do not charge deposit fees. Your balance is updated in real time when you deposit or play games on surfers.

Withdrawals are processed to your original payment method and credited within our standard verification window. Bank transfers typically take one to two business days. Mobile wallets (mobile banking, local payment, online payment, e-wallet) usually complete within several hours. We do not charge withdrawal fees on surfers. All withdrawals are subject to account verification—we may request additional documentation to confirm your identity before processing large transactions.

Bonus Terms and Tournament Entry

We occasionally offer promotional bonuses tied to deposits, referrals, or tournament participation. All bonuses are subject to stated terms and conditions posted at the time of offer. Bonus funds are credited to your account balance but may have wagering requirements—these are clearly displayed before you accept. Tournament entry fees are non-refundable once submitted. If a tournament is cancelled before commencement, we will credit the entry fee back to your account.

Game Rules and Fair Play on surfers

All games on surfers operate using certified random-number generators. Slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) have fixed return-to-player percentages that we do not alter. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) are broadcast from licensed studios and feature real-time play. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) and sports coverage (Liga 1, Piala AFF, Champions League, Premier League) track actual competitive events.

We maintain complete session history for all your activity on surfers. You can review your game plays, tournament entries, deposits, and withdrawals in your account dashboard at any time. This history is your record of play and is available for dispute resolution purposes.

Our Dispute Resolution Process

If you believe an error occurred during gameplay, a transaction, or a tournament settlement, contact our support team immediately. We are available via email and live chat. Response times are typically within one business day for email and within minutes for live chat during business hours. We will investigate your claim using our complete session records and communicate our findings within a reasonable timeframe.

If we confirm an error, we will credit your account accordingly. If we find no error, we will explain our decision in detail. If you remain dissatisfied after our review, you may escalate your complaint to our management team for further investigation. We maintain an independent dispute resolution process and will consider all evidence before reaching a final decision.

Data Protection and Privacy on surfers

We protect your personal information using industry-standard encryption. Your account data, payment details, and session history are stored securely and never shared with third parties except as required by law. We collect only information necessary to operate our platform, process your transactions, and comply with regulatory obligations.

For full details on how we collect, store, and use your data, refer to our privacy policyYou may request access to, or deletion of, your personal data by contacting our support team. We will respond to such requests within the timeframe specified by applicable data-protection law.

Account Suspension and Closure

We reserve the right to suspend or close your account if you violate these terms. Violations include providing false information, using multiple accounts, engaging in fraudulent activity, or circumventing our security measures. If your account is suspended, you will be notified via email explaining the reason. Any funds in your account will be held pending investigation.

If we confirm a violation, your account will be closed and funds may be forfeited. If no violation is found, we will reinstate your account or return your funds upon request. Closures due to voluntary request are processed within five business days. You can close your own account at any time via your account settings.

Amendments to surfers Terms

We may update these terms at any time. Changes will be posted on this page, and the effective date will be updated. We will notify users of material changes via email. Continued use of surfers after any amendment constitutes your acceptance of the updated terms. If you do not agree with a change, you may close your account.

Key surfers User Rights and Responsibilities

When you use surfers, you have the right to access your complete account history, withdraw your funds, and contact our support team with questions or concerns. You also have the right to accurate information about game rules, tournament terms, and payment methods before you commit funds or time.

You are responsible for keeping your password confidential, reporting any unauthorized access immediately, and ensuring your account information remains current and accurate. You agree not to use surfers for illegal purposes, money laundering, fraud, or circumventing payment sanctions. Violations of these responsibilities may result in account closure and forfeiture of funds.

Contact surfers Support

If you have questions about these terms, your account, or our policies, our support team is available to help. We offer English-language assistance via email and live chat. Email responses typically arrive within one business day. Live chat is monitored during business hours, with response times of minutes to several hours depending on demand.

You can access our support contact details and live chat through your account dashboard. For account recovery, payment issues, or dispute resolution, our support team can provide immediate guidance and escalate urgent matters to management if needed. All communications are logged and stored securely on surfers for your reference.

surfers operates with transparency about game fairness, payment processing, and dispute resolution—these terms reflect our commitment to user protection and fair play.

Final Statement on surfers Service Availability

Our services are available only in jurisdictions where local law permits online gaming. We do not offer surfers access to users in territories where wagering is prohibited. It is your responsibility to verify that your jurisdiction permits access to our platform. We undertake to comply with all applicable laws in jurisdictions where we operate and reserve the right to restrict or terminate access if we determine that a user's location is non-compliant with local regulation.

By creating an account on surfers and using our platform, you confirm that you have read these terms, understand them, and agree to be bound by them. Thank you for choosing surfers. If you have any questions, please contact our support team using the channels listed in your account dashboard.